FAQs & Troubleshooting
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58 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I do not have or lost the black and white calibration sheet.
- 3The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 4I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6How to identify your Operating System (OS).
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I calibrate I get a "White-only" calibration message.
- 10When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 11Can I print from or scan to Android™ Smartphone?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 14Calibrate your scanner. (For Windows)
- 15Open the "Scanners and Cameras" and Properties.
- 16What scanning modes are available in DSmobileSCAN II?
- 17What is DSmobileSCAN II software?
- 18I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 19File size of the scanned document.
- 20Insert documents for scanning.
- 21When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 22Calibrate your scanner. (For Macintosh)
- 23What is the purpose of the PageManager 9 program?
- 24Scan a document in Windows 8 and Windows 10.
- 25The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 26Uninstall the scanner driver (For Windows)
- 27I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 28My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 29Turn off the scanner.
- 30Where is the battery located?
- 31Change the words in a scanned document.
- 32Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 33Clean the scanner. (For Macintosh)
- 34Clean the scanner. (For Windows )
- 35Clean the Plastic Feeding Sheet.
- 36I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 37Open the Control Panel (For Windows)
- 38I cannot open the scanned document (For Windows).
- 39I can no longer choose the program I want to use to scan a document. (For Windows)
- 40Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 41What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 42Is my scanner compatible with Macintosh?
- 43Is my scanner compatible with Windows?
- 44What kind of software can I use with my scanner?
- 45Install PaperPort™ 12SE onto Windows 10.
- 46Install Presto!® BizCard® onto Windows 10.
- 47Items included in the original packaging.
- 48What paper sizes are available in DSmobileSCAN II?
- 49Can I scan a business card?
- 50I have installed the scanner on my Macintosh but I cannot scan.
