FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4Change the paper settings. (Using DSmobileCapture)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 7Loading the Carrier Sheet.
- 8I do not have or lost the black and white calibration sheet.
- 9What driver package format is supported by my Linux distribution?
- 10Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 11I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 12When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13Can I print from or scan to Android™ Smartphone?
- 14Operation system return error
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Calibrate your scanner.
- 17I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 18Change the image settings. (Using DSmobileCapture)
- 19OCR feature does not work.
- 20Paper suitable for scanning
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23My scanner gets warm.
- 24My scanner is connected but it will not feed my document or do anything else.
- 25Pre-Required Procedures (Linux)
- 26Scan a document longer than 35.6 cm (14 inches).
- 27My computer does not recognize the scanner when it is connected via the USB cable.
- 28The scanned image is skewed.
- 29The scan quality is poor.
- 30The scan speed is too slow.
- 31How to scan a document from a Windows application?
- 32Windows 10 Support Information
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Check the firmware version.
- 37My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 40Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 41Uninstall the Button Manager (Windows).
- 42Bleed-through is seen in the scanned image.
- 43Driver busy
- 44Uninstall the scanner driver. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Colors in the scanned image are dark.
- 47My scanned image is missing.
- 48Uninstall the scanner drivers (OS X 10.10 or greater).
- 49Clean the inside of the machine.
- 50The file size is too large.