FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 3Paper suitable for scanning
- 4Change the paper settings. (Using DSmobileCapture)
- 5I do not have or lost the black and white calibration sheet.
- 6How to identify your Operating System (OS).
- 7What driver package format is supported by my Linux distribution?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 11Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 12I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 13My scanner gets warm.
- 14Operation system return error
- 15Cannot find the scanner (Error Code 2019: Initialization Failed)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Change the image settings. (Using DSmobileCapture)
- 18Loading the Carrier Sheet.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Can I print from or scan to Android™ Smartphone?
- 21Install Presto!® BizCard® onto Windows 10.
- 22Colors in the scanned image are dark.
- 23The scan speed is too slow.
- 24Uninstall the scanner driver (Windows).
- 25How to scan a document from a Windows application?
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Uninstall the scanner drivers (OS X 10.10 or greater).
- 28Install PaperPort™ 12SE onto Windows 10.
- 29Delete a network scanner entry. (Linux)
- 30I cannot install the scanner drivers.
- 31The scanned image is skewed.
- 32Calibrate your scanner.
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34Scan using XSane or GIMP (Linux)
- 35OCR feature does not work.
- 36My scanned image is missing.
- 37My computer does not recognize the scanner when it is connected via the USB cable.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Configure the Scan to Email Feature (Linux)
- 41The scanned documents are put into the incorrect order. (macOS)
- 42Uninstall Scan-key-tool. (Linux)
- 43Uninstall the Button Manager (Windows).
- 44Check the firmware version.
- 45The file size is too large.
- 46My scanner does not turn on.
- 47Calibration failed. Please reboot the machine.
- 48When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 49Clean the inside of the machine.
- 50Scan a document longer than 35.6 cm (14 inches).