FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2Install the Brother iPrint&Scan application (for mobile device)
- 3Printer Jam or Paper Jam
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Document Jam
- 6Check ink level, then press [OK]
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8Other Problems
- 9(Video) When I print photos, the color quality is not good.
- 10(Video) Fill the ink tanks
- 11(Video) How to Email Print
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15(Video) Set up your Brother machine
- 16(Video) Load A4/Letter papers
- 17What is Brother iPrint&Scan?
- 18How to identify your Operating System (OS).
- 19Cannot Print XX or Print Unable XX
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Ink Low
- 22Check the Print Alignment from Your Brother Machine
- 23Load Documents in the Automatic Document Feeder (ADF)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 26Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30The printer status is Offline or Paused.
- 31Clean the Print Head from Your Brother Machine
- 32Set up your Brother machine on a wireless network (Windows/macOS)
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Low Temperature
- 36Change the printer driver settings (Windows)
- 37Paper Size Mismatch / Size Mismatch
- 38Print using only the black ink tank when the Color tanks have run out.
- 39Reset Your Machine
- 40Improve poor print quality.
- 41I cannot print from my computer via USB.
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43Check the Print Quality
- 44Sleep
- 45(Video) Load Envelopes
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49High Temperature
- 50No Paper / No Paper Fed / No Paper T1