FAQs & Troubleshooting
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238 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Paper Jam
- 4Ink Low
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6"Offline" appears on the Status Monitor.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Print using only the black ink tank when the Color tanks have run out.
- 9Document Jam
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15(Video) Load A4/Letter paper
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17The printer status is Offline or Paused.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Brother iPrint&Scan cannot find my Brother machine (macOS)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Check the Print Quality
- 23Sleep
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Delete print jobs from the print queue.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27How to identify your Operating System (OS).
- 28Unable to Print XX
- 29Add your Brother machine with AirPrint (macOS)
- 30Load Documents on the Scanner Glass
- 31What is the default password for my Brother machine?
- 32What driver package format is supported by my Linux distribution?
- 33Set up your Brother machine on a wireless network.
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Setup a Brother machine on a wireless (Wi-Fi) network.
- 36(Video) Set up your Brother machine
- 37Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 40Set up a Brother machine and your mobile device on a wireless network
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Loading paper in the manual feed slot.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44(Video) Unpack your Brother machine
- 45(Video) Connect telephone line and power cords
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Refill Ink
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50What is Brother iPrint&Scan?