FAQs & Troubleshooting
![]() |
Popular |
233 Results
- 1What is Brother iPrint&Scan?
- 2(Video) Fill the ink tanks
- 3(Video) Load A4/Letter paper
- 4No Paper Fed
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7(Video) Set up your Brother machine
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9(Video) Unpack your Brother machine
- 10Refill Ink
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to Print 3X
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Document Jam
- 16Paper Jam
- 17What driver package format is supported by my Linux distribution?
- 18(Video) Connect the cords
- 19Load paper in the paper tray
- 20(Video) Load an Envelope
- 21Ink Box Full / InkBox Full
- 22Can I print from or scan to Android™ Smartphone?
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How do I know which side up my photo paper should be in the tray?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29The scanner cover support has come off. (With Video Instructions)
- 30The printer status is Offline or Paused.
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37What is the recommended paper?
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Printing/ Scanning with a mobile device
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Ink Low
- 43Print using only the black ink tank when the Color tanks have run out.
- 44Load envelopes
- 45Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48How to identify your Operating System (OS).
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50When I print photos, the color quality is not good.