FAQs & Troubleshooting
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233 Results
- 1(Video) Fill the ink tanks
- 2What is Brother iPrint&Scan?
- 3(Video) Load A4/Letter paper
- 4No Paper Fed
- 5(Video) Set up your Brother machine
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Paper Jam
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11(Video) Unpack your Brother machine
- 12(Video) Connect the cords
- 13Unable to Print 3X
- 14Refill Ink
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Ink Box Full / InkBox Full
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21(Video) Load an Envelope
- 22What driver package format is supported by my Linux distribution?
- 23The scanner cover support has come off. (With Video Instructions)
- 24Load paper in the paper tray
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Document Jam
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34How do I know which side up my photo paper should be in the tray?
- 35The printer status is Offline or Paused.
- 36Load envelopes
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Wrong Paper Size / Wrong Paper
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Print using only the black ink tank when the Color tanks have run out.
- 46What is the recommended paper?
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.