FAQs & Troubleshooting
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181 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2Printer Jam or Paper Jam
- 3Cannot Print XX or Print Unable XX
- 4(Video) Load A4/Letter papers
- 5Refill Ink
- 6(Video) Load Envelopes
- 7Brother iPrint&Scan cannot find my Brother machine (macOS)
- 8Install the Brother iPrint&Scan application (for mobile device)
- 9Access Web Based Management
- 10The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 11(Video) Set up your Brother machine
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13"Offline" appears on the Status Monitor. (Windows)
- 14Check the Print Quality
- 15Print using only the black ink tank when the Color tanks have run out.
- 16Check ink level, then press [OK]
- 17One or more of my colors are not printing (blank).
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19(Video) How to Email Print
- 20(Video) Fill the ink tanks
- 21(Video) When I print photos, the color quality is not good.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Other Problems
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29The printer status is Offline or Paused.
- 30Clean the Print Head from Your Brother Machine
- 31Sleep
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Paper Size Mismatch / Size Mismatch
- 35Cover is Open
- 36Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 37What driver package format is supported by my Linux distribution?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Ink Low
- 42No Paper / No Paper Fed / No Paper T1
- 43Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 46I cannot print full-page photos or images using Email Print.
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 49Delete print jobs from the print queue.
- 50Printing/ Scanning with a mobile device