FAQs & Troubleshooting
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184 Results
- 1Printer Jam or Paper Jam
- 2Check the ink level and then press [Stop]
- 3Refill Ink
- 4Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 5(Video) Load A4/Letter papers
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The printer status is Offline or Paused.
- 8"Offline" appears on the Status Monitor. (Windows)
- 9(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 10Paper is Jammed Inside the Machine
- 11I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 12Brother iPrint&Scan cannot find my Brother machine (macOS)
- 13Check the Print Quality
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16What is the default password for my Brother machine?
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19(Video) Fill the ink tanks
- 20Print Unable XX
- 21No Paper / No Paper Fed
- 22(Video) How to Email Print
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24What is Brother iPrint&Scan?
- 25Access Web Based Management
- 26Install the Brother iPrint&Scan application (for mobile device)
- 27Load Paper in the Manual Feed Slot
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29Improve poor print quality.
- 30Other Problems
- 31Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Set the Machine to Power Off Automatically
- 34(Video) Set up your Brother machine
- 35Error and Maintenance LED Indications
- 36Printing/ Scanning with a mobile device
- 37When I print photos, the color quality is not good.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41(Video) Load Envelopes
- 42Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44My Brother machine turns off automatically or earlier than before.
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47(Video) Change the Copy Shortcut button settings
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Unable to Scan
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app