FAQs & Troubleshooting
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175 Results
- 1Paper Jam
- 2Can third party ink be used to refill the ink tanks?
- 3(Video) Load A4/Letter paper
- 4No Paper Fed
- 5Ink Low
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7(Video) Fill the ink tanks
- 8The scanner cover support has come off. (With Video Instructions)
- 9Load paper in the paper tray
- 10Where is the USB port on the machine?
- 11Unable to Print 3X
- 12(Video) Load an Envelope
- 13Unable to Scan AX
- 14(Video) Connect the cords
- 15Unable to Print 5X
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18"Offline" appears on the Status Monitor.
- 19(Video) Set up your Brother machine
- 20Cover is Open
- 21Wrong Paper Size / Wrong Paper
- 22Refill Ink
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24How to identify your Operating System (OS).
- 25Ink Box Full / InkBox Full
- 26How do I know which side up my photo paper should be in the tray?
- 27Print using only the black ink tank when the Color tanks have run out.
- 28When I print, the pages are smudged with ink.
- 29When I print photos, the color quality is not good.
- 30Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 31What driver package format is supported by my Linux distribution?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33(Video) Unpack your Brother machine
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Can I print from or scan to Android™ Smartphone?
- 37The printer status is Offline or Paused.
- 38Is my Brother machine compatible with Windows Vista?
- 39When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40Load envelopes
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42One or more of my colors are not printing (blank).
- 43Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Locate files scanned with ControlCenter2 (For Macintosh)