FAQs & Troubleshooting
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175 Results
- 1(Video) Load A4/Letter paper
- 2Ink Low
- 3Can third party ink be used to refill the ink tanks?
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6(Video) Fill the ink tanks
- 7Load paper in the paper tray
- 8No Paper Fed
- 9The scanner cover support has come off. (With Video Instructions)
- 10Where is the USB port on the machine?
- 11How do I know which side up my photo paper should be in the tray?
- 12Unable to Print 3X
- 13(Video) Connect the cords
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15Wrong Paper Size / Wrong Paper
- 16Unable to Scan AX
- 17(Video) Load an Envelope
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20"Offline" appears on the Status Monitor.
- 21Load envelopes
- 22Unable to Print 5X
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Is my Brother machine compatible with Windows Vista?
- 25Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 26(Video) Unpack your Brother machine
- 27Can I print from or scan to Android™ Smartphone?
- 28Print using only the black ink tank when the Color tanks have run out.
- 29Refill Ink
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31How to identify your Operating System (OS).
- 32What driver package format is supported by my Linux distribution?
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34(Video) Set up your Brother machine
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Ink Box Full / InkBox Full
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38When I print photos, the color quality is not good.
- 39Cover is Open
- 40When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41When I print, the pages are smudged with ink.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Out of Memory
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Scan and save a document in PDF format for Windows (Scan to File)
- 49Set the date and time
- 50Important points for specifying the scan area (Linux)