FAQs & Troubleshooting
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319 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is Brother iPrint&Scan?
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Set up your Brother machine
- 13Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 14Replace Drum
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The printer status is Offline or Paused.
- 17Use Universal Print (Windows)
- 18(Video) Replace the Toner Cartridge
- 19Easy Scan to E-mail
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Reset the Network Settings to the Factory Settings
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Print on Both Sides of the Paper (Macintosh)
- 24(Video) Connect telephone line and power cords
- 25I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 26Print on Both Sides of the Paper (Windows®)
- 27(Video) Unpack your Brother machine
- 28What is AirPrint?
- 29Paper is Jammed in the MP tray
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Print as a Poster (Windows®)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Paper is Jammed inside the Machine
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Document Jam
- 37Paper is Jammed in the 2-sided Tray
- 38Paper is Jammed in the Back of the Machine
- 39Wrinkles or creases
- 40Image skewed
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42Print both sides of paper or a booklet automatically
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Set up a Scan to Network Profile
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48What is Brother Web Connect?
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50What is the default password for my Brother machine?