FAQs & Troubleshooting
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319 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 307/02/2024(Video) Unpack your Brother machine
- 407/02/2024(Video) Replace the Toner Cartridge
- 507/02/2024(Video) Load A4/Letter paper
- 607/02/2024(Video) Connect telephone line and power cords
- 731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 810/01/2024What is the default password for my Brother machine?
- 904/01/2024Easy Scan to E-mail
- 1017/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1108/11/2023How to scan a document from a Windows application?
- 1222/09/2023I cannot scan via network.
- 1329/08/2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 1425/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1510/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1626/07/2023Media Type Mismatch or Media Mismatch
- 1727/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1808/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2101/06/2023Print both sides of paper or a booklet automatically
- 2201/06/2023Add your Brother machine with AirPrint (macOS)
- 2301/06/2023Delete print jobs from the print queue.
- 2416/05/2023I cannot print from my computer via USB.
- 2526/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2610/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2707/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2807/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2903/04/2023Change machine settings from your computer.
- 3027/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3127/03/2023"Offline" appears on the Status Monitor.
- 3227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3327/03/2023Change the printer driver settings (Windows/macOS)
- 3427/03/2023The printer status is Offline or Paused.
- 3517/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3617/03/2023Open the "Scanners and Cameras" and Properties.
- 3715/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 3815/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3914/02/2023Scan a document in Windows 8 and Windows 10.
- 4014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4219/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4319/12/2022Toner Low or Prepare New Toner Cartridge
- 4413/12/2022How to identify your Operating System (OS).
- 4524/11/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 4624/11/2022Import a Certificate and Private Key
- 4722/11/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4815/11/2022Export the Certificate and Private Key
- 4925/10/2022Print Documents Securely Using SSL/TLS
- 5024/10/2022Install a Certificate on Your Brother Machine