FAQs & Troubleshooting
- 117/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 231/05/2022The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 301/06/2016I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 425/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 525/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 624/03/2016When I scan a document using ControlCenter, the scanned file size is too big.