FAQs & Troubleshooting
- 109/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 218/04/2022I cannot print using my Brother machine on a wireless network (Mac)
- 318/04/2022I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 414/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 507/04/2022The printer status is Offline or Paused.
- 604/04/2022I cannot print on a wireless (Wi-Fi) network (Windows)
- 719/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 816/07/2020Cannot print after a Windows 10 update (June 2020)
- 907/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)