FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3(Video) Paper is Jammed in the Back of the Machine
- 4How to identify your Operating System (OS).
- 5The color of your printouts is not what you expected
- 6When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 7Delete print jobs from the print queue.
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Set up your Brother machine
- 11The printer status is Offline or Paused.
- 12I cannot print full-page photos or images using Email Print.
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14Large characters are printed incorrectly. (Linux)
- 15To install the printer driver easily using a tool. (Linux)
- 16How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 17Toner Error
- 18Cartridge Error
- 19Cannot Detect
- 20Correct the Color Printing
- 21Out of Memory
- 22Toner scatter or toner stain
- 23Uninstall the Brother Software and Drivers (Windows)
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25Configure and use the Scan Key Tool (Linux)
- 26Change the brscan5 scan settings using XSane (Linux)
- 27The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Set up your Brother machine on a wireless network (Windows/macOS)
- 30Discover the MAC address of the Brother network card
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 32Toner smears easily
- 33Where can I find my Brother machine's serial number?
- 34How to scan a document from a Windows application?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36What is the default password for my Brother machine?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Can I send a print job to multiple machine email addresses using Email Print?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Configure the Scan to Email Feature (Linux)
- 50What driver package format is supported by my Linux distribution?