FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7Check the remaining ink or toner level (Linux)
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9Cartridge Error
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11Wrong Toner Cartridge
- 12Install the Brother Mobile Connect application (for mobile device)
- 13No Paper Tray1
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16The color of your printouts is not what you expected
- 17My Brother machine turns off automatically or earlier than before.
- 18The machine does not automatically enter Power Off mode.
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21No Toner
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Toner Low
- 25Protect your Brother machine against unauthorised access over the network
- 26Delete print jobs from the print queue.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Cannot Print ##
- 29Cannot Detect
- 30Uneven color density across the page
- 31Drum !
- 32Vertical colored streaks or bands appear on the page
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 36The printer status is Offline or Paused.
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Reset the Drum Counter
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 40When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 41Out of Memory
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Ghosting images
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Set up your Brother machine on a wireless network (Windows/macOS)