FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the recommended paper?
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4(Video) Paper is Jammed inside the Machine
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6Correct the Color Printing
- 7Adjust color settings by using the custom setting in the printer driver (Windows only)
- 8Toner scatter or toner stain
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Delete print jobs from the print queue.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13How to identify your Operating System (OS).
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15Horizontal coloured lines appear on the page
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 18The color of your printouts is not what you expected
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Reset the Drum Counter
- 23Cannot Scan ##
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25Can I send a print job to multiple machine email addresses using Email Print?
- 26The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Update the Driver or Firmware for your Brother machine
- 32I get a TS error when trying to print on a wireless network.
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Control Printer Driver settings (only available for Windows)
- 35Check the firmware version.
- 36Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 37Important points you need to confirm before configuring your Brother machine for a wireless network.
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39I cannot scan via network.
- 40My Brother machine has no power.
- 41How to scan a document from a Windows application?
- 42My Brother machine turns off automatically or earlier than before.
- 43The machine does not automatically enter Power Off mode.
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48What is the default password for my Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app