FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Set up your Brother machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7The machine does not automatically enter Power Off mode.
- 8(Video) Paper is Jammed in the Output Paper Tray
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Drum End Soon
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12(Video) Document is Jammed in the Top of the ADF Unit
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17I cannot print full-page photos or images using Email Print.
- 18(Video) Document is Jammed under the Document Cover
- 19Protect your Brother machine against unauthorised access over the network
- 20Black lines down the page
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to identify your Operating System (OS).
- 25Cannot Scan ##
- 26Change the printer driver settings (Windows)
- 27What is the Network Shared printing?
- 28My Brother machine turns off automatically or earlier than before.
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Check the remaining ink or toner level (Linux)
- 32Wrong Toner or Wrong Toner Cartridge
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Discover the MAC address of the Brother network card
- 36Cartridge Error
- 37Cannot Detect
- 38Drum !
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 41What is the default password for my Brother machine?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49Enable the Brother machine's network interface.
- 50Install the Brother Mobile Connect application (for mobile device)