FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The machine does not automatically enter Power Off mode.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7What is the default password for my BRAdmin or Web Based Management?
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9Black lines down the page
- 10What is the default password for my Brother machine?
- 11Add your Brother machine with AirPrint (macOS)
- 12I cannot print full-page photos or images using Email Print.
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Check the remaining ink or toner level (Linux)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19(Video) Set up your Brother machine
- 20Document Jam
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Command List of brscan. (Linux)
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Protect your Brother machine against unauthorised access over the network
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30How to identify your Operating System (OS).
- 31Discover the MAC address of the Brother network card
- 32Cartridge Error
- 332-sided Disable or 2-sided Disabled
- 34Cannot Detect
- 35Toner Low or Prepare New Toner Cartridge
- 36When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 37Drum End Soon
- 38(Video) Paper is Jammed inside the Machine
- 39(Video) Paper is Jammed in the Paper Tray
- 40What is the recommended paper?
- 41Large characters are printed incorrectly. (Linux)
- 42Update the Driver or Firmware for your Brother machine
- 43Poor fixing
- 44Ghosting images
- 45Configure the Scan to Email Feature (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)