FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Check the remaining ink or toner level (Linux)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9My Brother machine turns off automatically or earlier than before.
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Set up your Brother machine
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Document Jam
- 15The machine does not automatically enter Power Off mode.
- 16Wrong Toner or Wrong Toner Cartridge
- 17(Video) Document is Jammed under the Document Cover
- 18What is the default password for my BRAdmin or Web Based Management?
- 19What is the default password for my Brother machine?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22How to identify your Operating System (OS).
- 23Cannot Scan ##
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25(Video) Document is Jammed in the Top of the ADF Unit
- 26Media Type Mismatch or Media Mismatch
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29What is Toner Continue Mode?
- 30Manual Feed
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 33The printer status is Offline or Paused.
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37Change the printer driver settings (Windows)
- 38Toner Ended
- 39Size Error DX or Size Error 2-sided
- 40Toner specks
- 41My Brother machine has no power.
- 42Poor fixing
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot print full-page photos or images using Email Print.
- 45What driver package format is supported by my Linux distribution?
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47(Video) Paper is Jammed in the Output Paper Tray
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49Enable the Brother machine's network interface.
- 50My Brother machine could not be found over the network when I installed drivers on my computer.