FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Drum End Soon
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Lines across the page
- 7Install the Brother Mobile Connect application (for mobile device)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Cannot Print ##
- 10What driver package format is supported by my Linux distribution?
- 11When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13The printer status is Offline or Paused.
- 14I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18(Video) Paper is Jammed in the 2-sided Tray
- 19(Video) Paper is Jammed in the Back of the Machine
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21My Brother machine turns off automatically or earlier than before.
- 22A security warning appears when accessing Web Based Management via HTTPS.
- 23Add your Brother machine with AirPrint (macOS)
- 24Update the Driver or Firmware for your Brother machine
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Change the printer driver settings (Windows)
- 28Self-Diagnostic
- 29Size Error DX or Size Error 2-sided
- 30Document Jam
- 31Discover the MAC address of the Brother network card
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33Check the remaining ink or toner level (Linux)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Delete print jobs from the print queue.
- 38My Brother machine has no power.
- 39When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 40Out of Memory
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43"Offline" appears on the Status Monitor. (Windows)
- 44I cannot print from my computer via USB.
- 45I cannot scan via network.
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49I cannot print full-page photos or images using Email Print.
- 50Configure the Scan to Email Feature (Linux)