FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3What is the default password for my BRAdmin or Web Based Management?
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6Size Error DX or Size Error 2-sided
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8Add your Brother machine with AirPrint (macOS)
- 9Self-Diagnostic
- 10No Toner
- 11Out of Memory
- 12(Video) Paper is Jammed in the Back of the Machine
- 13What is the default password for my Brother machine?
- 14Cannot Print ##
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18(Video) Paper is Jammed in the Output Paper Tray
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20What is the recommended paper?
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22Media Type Mismatch or Media Mismatch
- 23How to identify your Operating System (OS).
- 24Cartridge Error
- 25I cannot connect my machine to a Windows 11 computer via USB.
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Open the Control Panel (For Windows)
- 302-sided Disable or 2-sided Disabled
- 31Manual Feed
- 32(Video) Paper is Jammed inside the Machine
- 33Lines across the page
- 34Delete a network scanner entry. (Linux)
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36(Video) Set up your Brother machine
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Where can I find my Brother machine's serial number?
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41I cannot print full-page photos or images using Email Print.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I get a TS error when trying to print on a wireless network.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49What is Toner Continue Mode?
- 50Cannot Scan ##