FAQs & Troubleshooting
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242 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Rear (With Video Instructions)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Jam Tray (With Video Instructions)
- 9(Video) Load A4/Letter paper
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Jam Inside (With Video Instructions)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Jam 2-sided
- 15(Video) Set up your Brother machine
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17What is Brother iPrint&Scan?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Load paper in the paper tray
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 252-sided Disable or 2-sided Disabled
- 26Turn the Toner Save Mode on or off.
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30TONER ENDED
- 31The printer status is Offline or Paused.
- 32Protect your Brother machine against unauthorised access over the network
- 33How to identify your Operating System (OS).
- 34Can I print from or scan to Android™ Smartphone?
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Printing/ Scanning with a mobile device
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43What driver package format is supported by my Linux distribution?
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 48Add your Brother machine with AirPrint (macOS)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Delete print jobs from the print queue.