FAQs & Troubleshooting
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283 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Replace the Toner Cartridge
- 4(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) 2-sided Disable or 2-sided Disabled
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed inside the Machine
- 13Reduce Toner Consumption
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15What driver package format is supported by my Linux distribution?
- 16(Video) Load A4/Letter paper
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18No Toner
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21(Video) Manual Feed
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23Brother iPrint&Scan cannot find my Brother machine (macOS)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Wrong Toner
- 26Setup a Brother machine on a wireless (Wi-Fi) network.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29(Video) Cannot Detect
- 30(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Size Error DX or Size Error 2-sided
- 32(Video) Set up your Brother machine on a wireless network.
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Toner Low or Prepare New Toner Cartridge
- 36Drum !
- 37Envelope creases
- 38Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41(Video) Reset Your Brother Machine
- 42Image skewed
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot find some options in the Print dialog box (macOS 11 or later)
- 45Add your Brother machine with AirPrint (macOS)
- 46Protect your Brother machine against unauthorised access over the network
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Cartridge Error
- 49I cannot scan via network.
- 50Cannot Detect