FAQs & Troubleshooting
![]() |
Popular |
234 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Replace Toner
- 3(Video) Load A4/Letter paper
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Connect telephone line and power cords
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Load paper in the paper tray
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Jam Rear (With Video Instructions)
- 19Jam Inside (With Video Instructions)
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24(Video) Unpack your Brother machine
- 252-sided Disable or 2-sided Disabled
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27(Video) Set up your Brother machine
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Replace Drum
- 30Image skewed
- 31Jam Tray (With Video Instructions)
- 32Set up your Brother machine on a wireless network
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Drum !
- 38Jam 2-sided
- 39Wrinkles or creases
- 40"Offline" appears on the Status Monitor.
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Print both sides of paper or a booklet automatically
- 45Out of Memory
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Size mismatch
- 49Black toner marks across the page
- 50Turn the Toner Save Mode on or off.