FAQs & Troubleshooting
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199 Results
- 104/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 204/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 304/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 427/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 513/06/2024My Brother machine is unresponsive.
- 605/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 728/05/2024What is Toner Continue Mode?
- 828/05/2024Toner Low or Prepare New Toner Cartridge
- 928/05/2024Drum End Soon
- 1022/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 1121/05/2024(Video) Save Scanned Data to a Folder as a PDF File
- 1229/03/2024(Video) Cannot Detect
- 1329/03/2024(Video) 2-sided Disable or 2-sided Disabled
- 1429/03/2024(Video) Manual Feed
- 1529/02/2024(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 1629/02/2024(Video) Enlarge or Reduce Copied Images
- 1729/02/2024(Video) Copy on Both Sides of the Paper (2-sided Copy)
- 1829/02/2024(Video) Clean the Drum Unit Using Drum Dot Print
- 1929/02/2024(Video) Load Paper in the Paper Tray
- 2029/02/2024(Video) Reset Your Brother Machine
- 2129/02/2024(Video) Change the Language on the LCD
- 2229/02/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2329/02/2024(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2428/02/2024Uninstall the drivers. (macOS 13 or greater)
- 2531/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2604/01/2024(Video) Replace the Toner Cartridge
- 2704/01/2024(Video) Unpack your Brother machine and install the toner cartridge
- 2804/01/2024(Video) Load A4/Letter paper
- 2904/01/2024(Video) Connect telephone line and power cords
- 3004/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 3108/11/2023How to scan a document from a Windows application?
- 3223/08/2023Out of Memory
- 3326/07/2023Media Type Mismatch or Media Mismatch
- 3429/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 3527/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3608/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3901/06/2023Print both sides of paper or a booklet automatically
- 4001/06/2023Delete print jobs from the print queue.
- 4116/05/2023I cannot print from my computer via USB.
- 4219/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 4311/04/2023(Video) Paper is Jammed in the Output Paper Tray
- 4411/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 4511/04/2023(Video) Paper is Jammed in the Back of the Machine
- 4611/04/2023(Video) Paper is Jammed inside the Machine
- 4711/04/2023(Video) Paper is Jammed in the Paper Tray
- 4807/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4927/03/2023"Offline" appears on the Status Monitor.
- 5027/03/2023Change the printer driver settings (Windows/macOS)