FAQs & Troubleshooting
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174 Results
- 1Turn the Toner Save Mode on or off.
- 2(Video) Replace Toner
- 3(Video) Load A4/Letter paper
- 4How to identify your Operating System (OS).
- 5Jam Inside (With Video Instructions)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7(Video) Set up your Brother machine
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Scan Unable xx
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Toner Low or Prepare New Toner Cartridge
- 15Jam 2-sided
- 16Jam Tray (With Video Instructions)
- 17Curled or wavy
- 18(Video) Unpack your Brother machine
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20Replace Drum
- 21How to scan a document from a Windows application?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Load paper in the paper tray
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Print both sides of paper or a booklet automatically
- 26Jam Rear (With Video Instructions)
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30(Video) Connect telephone line and power cords
- 31I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Self-Diagnostic
- 352-sided Disable or 2-sided Disabled
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Size Error DX or Size Error 2-sided
- 39My Brother machine has no power.
- 40Wrinkles or creases
- 41Lines across the page
- 42Image skewed
- 43Delete a network scanner entry. (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45All black
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50What kind of envelopes and labels are recommended for printing?