FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A4/Letter paper
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Load paper in the paper tray
- 8Paper tray not detected/ Paper tray #2 not detected
- 9(Video) Unpack your Brother machine
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Can I print from or scan to Android™ mobile device?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Paper Jam
- 17Cannot Detect
- 18No Paper Fed
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20What driver package format is supported by my Linux distribution?
- 21(Video) Update the Driver or Firmware for your Brother machine
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23(Video) Set up your Brother machine
- 24(Video) Install Ink Cartridges
- 25Install starter ink cartridges
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29What is Brother Web Connect?
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Low Temperature
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Cover is Open
- 34One or more of my colors are not printing (blank).
- 35Replace Ink
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Sleep
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Delete print jobs from the print queue.
- 41Printing/ Scanning with a mobile device
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45What is the recommended paper?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Install Starter Ink
- 50The printer status is Offline or Paused.