FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14How do I load paper?
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18How do I know which side up my photo paper should be in the tray?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21What is Brother iPrint&Scan?
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24Can I print from or scan to Android™ Smartphone?
- 25No Ink Cartridge
- 26Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 30Paper Jam
- 31Replace Ink
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Add your Brother machine with AirPrint (macOS)
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Change the printer driver settings (Windows/macOS)
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 42What is AirPrint?
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Load envelopes into my machine
- 45I cannot print from my computer via USB.
- 46I get a TS error when trying to print on a wireless network.
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Protect your Brother machine against unauthorised access over the network
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Where can I find the ink cartridges for my new Brother machine?