FAQs & Troubleshooting
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300 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Document Jam
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from or scan to Android™ Smartphone?
- 10What driver package format is supported by my Linux distribution?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Replace Ink
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What is Brother iPrint&Scan?
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Unable to Print 3X
- 30No Ink Cartridge
- 31No Paper Fed
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Printing/ Scanning with a mobile device
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Low Temperature
- 43High Temperature
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I cannot make borderless prints.
- 48Unable to Scan AX
- 49Unable to Print 5X
- 50Ink Absorber Full