FAQs & Troubleshooting
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254 Results
- 1Replace Ink
- 2(Video) Load A4/Letter paper
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Paper Jam
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7Ink Low
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Clean the Print Head from Your Brother Machine
- 12Cover is Open
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15(Video) Connect telephone line and power cords
- 16Cannot Detect
- 17Brother iPrint&Scan cannot find my Brother machine (macOS)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Unable to Scan / Scan Unable
- 23"Offline" appears on the Status Monitor.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Reset Your Brother Machine
- 26The printer status is Offline or Paused.
- 27(Video) Install Ink Cartridges
- 28What is Brother iPrint&Scan?
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Easy Scan to E-mail
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Load Documents on the Scanner Glass
- 36What driver package format is supported by my Linux distribution?
- 37(Video) Unpack your Brother machine
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Printing is slow or printed images are too dark (Windows)
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43Print both sides of paper or a booklet automatically
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Reduce Printing Noise
- 49Loading paper in the manual feed slot.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)