FAQs & Troubleshooting
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250 Results
- 1Paper Jam
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5What is Brother iPrint&Scan?
- 6Replace Ink
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Can I print from or scan to Android™ Smartphone?
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16Load paper in the paper tray
- 17Load envelopes
- 18What driver package format is supported by my Linux distribution?
- 19"Offline" appears on the Status Monitor.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23Ink Low
- 24Ink Absorber Full
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28The printer status is Offline or Paused.
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Printing/ Scanning with a mobile device
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33How do I know which side up my photo paper should be in the tray?
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 38When I print, the pages are smudged with ink.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Easy Scan to E-mail
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45The LCD displays an error code when I use Web icon (Brother Web Connect).
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)