FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3How do I load paper?
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Replace Ink
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Load envelopes into my machine
- 14Change the printer driver settings (Windows/macOS)
- 15What driver package format is supported by my Linux distribution?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 19How do I know which side up my photo paper should be in the tray?
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Paper Jam
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Delete print jobs from the print queue.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Low Temperature
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37How to identify your Operating System (OS).
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Ink Low
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Cover is Open
- 47Protect your Brother machine against unauthorised access over the network
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?