FAQs & Troubleshooting
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264 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Load paper in the paper tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Replace Ink
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19How do I load envelopes into my machine?
- 20No Paper Fed
- 21Ink Low
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23How do I know which side up my photo paper should be in the tray?
- 24How to identify your Operating System (OS).
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27Cover is Open
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Paper Jam
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33One or more of my colors are not printing (blank). What can I do?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35When I print, the pages are smudged with ink. What should I do?
- 36What driver package format is supported by my Linux distribution?
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41"Offline" appears on the Status Monitor.
- 42Make my copied images lighter or darker.
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?