FAQs & Troubleshooting
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194 Results
- 1Replace Ink
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Scan and save a document in PDF format (Scan to File)
- 5Cover is Open
- 6Where is the USB port on the machine?
- 7The printer status is Offline or Paused.
- 8What driver package format is supported by my Linux distribution?
- 9How do I load envelopes into my machine?
- 10Ink Low
- 11Load paper in the paper tray
- 12"Offline" appears on the Status Monitor.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I know which side up my photo paper should be in the tray?
- 16Which E-mail packages are compatible with ControlCenter3?
- 17When I print, the pages are smudged with ink. What should I do?
- 18Paper Jam
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Open the Status Monitor
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Uninstall the scanner driver. (Linux)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I use AirPrint with my Brother machine?
- 28How do I clear the message "Cannot Detect" from the display?
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30No Paper Fed
- 31Create or view a XML Paper Specification document
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34Can third party ink be used to refill the ink cartridges?
- 35Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Can I print directly onto DVDs or CDs?
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Print command (LPR) (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)