FAQs & Troubleshooting
![]() |
Latest |
184 Results
- 104/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 204/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 327/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 405/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 522/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 622/05/2024(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 722/05/2024(Video) Scan to an Editable Text File Using OCR
- 822/05/2024(Video) When I print photos, the color quality is not good.
- 921/05/2024(Video) Print the WLAN Report
- 1021/05/2024(Video) Reset the Network Settings to Factory Settings
- 1121/05/2024(Video) Print the Network Configuration Report
- 1221/05/2024(Video) Enable the Brother machine's network interface.
- 1329/03/2024(Video) Clean the Paper Pick-up Rollers
- 1429/03/2024(Video) Change the paper size and paper type
- 1529/03/2024(Video) No Paper / No Paper Fed
- 1614/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1810/01/2024What is the default password for my Brother machine?
- 1904/01/2024(Video) How to Email Print
- 2013/11/2023Error and Maintenance LED Indications
- 2110/11/2023LED Patterns and Indications
- 2210/11/2023Control Panel Overview
- 2308/11/2023Error and Maintenance LED Indications
- 2408/11/2023How to scan a document from a Windows application?
- 2522/09/2023I cannot scan via network.
- 2610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2705/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 2827/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3201/06/2023Add your Brother machine with AirPrint (macOS)
- 3301/06/2023Delete print jobs from the print queue.
- 3416/05/2023I cannot print from my computer via USB.
- 3519/04/2023I cannot install the Brother software (Mac)
- 3607/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3706/04/2023The printer status is Offline or Paused.
- 3827/03/2023Change the printer driver settings (Windows)
- 3927/03/2023"Offline" appears on the Status Monitor. (Windows)
- 4027/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4115/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4214/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4319/12/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 4419/12/2022Cannot Detect Ink Volume
- 4519/12/2022Install Starter Ink
- 4619/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4719/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4819/12/2022Can third party ink be used to refill the ink cartridges?
- 4919/12/2022One or more of my colors are not printing (blank).
- 5019/12/2022Replace Ink