FAQs & Troubleshooting
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161 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Replace Ink
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7Wrong Ink Cartridge
- 8Install the Brother Mobile Connect application (for mobile device)
- 9What driver package format is supported by my Linux distribution?
- 10Protect your Brother machine against unauthorised access over the network
- 11Printer Jam or Paper Jam
- 12What is the recommended paper?
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14Set up your Brother machine on a wireless network (Windows/macOS)
- 15(Video) Set up your Brother machine
- 16The scanning speed is slow when scanning from my machine. (Windows)
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Sleep
- 20What is Brother Web Connect (Web icon)?
- 21Cannot Print XX or Print Unable XX
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23Brother iPrint&Scan cannot find my Brother machine (macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29Cannot Detect
- 30(Video) When I print photos, the color quality is not good.
- 31My Brother machine feeds multiple sheets of paper at a time.
- 32Cannot print after a Windows 10 update (June 2020)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Check the Print Quality
- 36Cannot Detect Ink Volume
- 37How to identify your Operating System (OS).
- 38Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 39No Paper / No Paper Fed
- 40Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42Cover is Open
- 43Important points for specifying the scan area (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Install Starter Ink
- 46Important points you need to confirm before configuring your Brother machine for a wireless network.
- 47The printer status is Offline or Paused.
- 48The machine does not automatically enter Power Off mode.
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.