FAQs & Troubleshooting
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299 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2(Video) Load A4/Letter paper
- 3Printer Jam or Paper Jam
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12The printer status is Offline or Paused.
- 13I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 14Other Problems
- 15Check the Print Alignment from Your Brother Machine
- 16Load Documents on the Scanner Glass
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Ink Low
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Paper Type and Paper Size for Each Operation
- 23Create a Certificate Signing Request (CSR)
- 24Check the Print Quality
- 25Export the Certificate and Private Key
- 26Install a Certificate on Your Brother Machine
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28(Video) Unpack your Brother machine
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Paper Size Mismatch
- 32Manual Feed
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 34Replace Ink
- 35I cannot scan via network.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Brother iPrint&Scan cannot find my Brother machine (macOS)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Correct the Paper Feed to Clear Vertical Lines
- 43Copy in Ink Save Mode
- 44Wrong Ink Cartridge
- 45Configure LDAP Authentication Using Web Based Management
- 46Setup a Brother machine on a wireless (Wi-Fi) network.
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Use the Network Connection Repair Tool (Windows)
- 50(Video) Install Ink Cartridges