FAQs & Troubleshooting
![]() |
Popular |
162 Results
- 1Printer Jam or Paper Jam
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4My Brother machine turns off automatically or earlier than before.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Install Starter Ink
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Ink Low
- 9(Video) Set up your Brother machine
- 10Can third party ink be used to refill the ink cartridges?
- 11Cannot Detect
- 12Set up your Brother machine on a wireless network (Windows/macOS)
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14High Temperature
- 15No Paper / No Paper Fed
- 16The scanning speed is slow when scanning from my machine. (Windows)
- 17Brother iPrint&Scan cannot find my Brother machine (macOS)
- 18Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 19How to identify your Operating System (OS).
- 20Low Temperature
- 21Reset the Network Settings to Factory Default
- 22Wrong Ink Cartridge
- 23Wrong Ink Color
- 24Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 25(Video) When I print photos, the color quality is not good.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Cover is Open
- 28(Video) How to Email Print
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 32Check the remaining ink or toner level (Linux)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Cannot Detect Ink Volume
- 35Cannot Scan XX or Unable to Scan XX
- 36Cannot Print XX or Print Unable XX
- 37Out of Memory
- 38Improve poor print quality.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I cannot install the Brother software (Mac)
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42"Offline" appears on the Status Monitor. (Windows)
- 43What is the default password for my BRAdmin or Web Based Management?
- 44I cannot print full-page photos or images using Email Print.
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Protect your Brother machine against unauthorised access over the network