FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2Install Starter Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Load paper in the paper tray
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Replace Ink
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Cannot Detect
- 9Can I print from or scan to Android™ Smartphone?
- 10Ink Low
- 11No Paper Fed
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14The printer status is Offline or Paused.
- 15One or more of my colors are not printing (blank).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Cover is Open
- 20Improve poor print quality.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28"Offline" appears on the Status Monitor.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Cannot Detect Ink Volume
- 31Low Temperature
- 32Change the printer driver settings (Windows/macOS)
- 33Can third party ink be used to refill the ink cartridges?
- 34When I print, the pages are smudged with ink.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The edge of glossy paper is smudged.
- 37Where is the USB port on the machine?
- 38What driver package format is supported by my Linux distribution?
- 39The scanner cover support has come off. (With Video Instructions)
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41How to identify your Operating System (OS).
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Unable to Scan AX
- 44Wrong Paper Size
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Unable to Print 5X
- 49Unable to Print 3X
- 50I cannot print from my computer via USB.