FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3Lines across the page
- 4I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6Where can I find my Brother machine's serial number?
- 7Check the remaining ink or toner level (Linux)
- 8No Toner
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete a network scanner entry. (Linux)
- 12After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 13(Video) Set up your Brother machine
- 14Black lines down the page
- 15I cannot connect my machine to a Windows 11 computer via USB.
- 16"Offline" appears on the Status Monitor. (Windows)
- 17The scanning speed is slow when scanning from my machine. (Windows)
- 18What is the default password for my Brother machine?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Add your Brother machine with AirPrint (macOS)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Media Type Mismatch or Media Mismatch
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Check the firmware version.
- 25Cannot Scan ##
- 26Discover the MAC address of the Brother network card
- 27Cartridge Error
- 28Out of Memory
- 29Toner specks
- 30What is the recommended paper?
- 31Large characters are printed incorrectly. (Linux)
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34Open the Control Panel (For Windows)
- 35What is the difference between the toner cartridge and the drum unit?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Important points you need to confirm before configuring your Brother machine for a wireless network.
- 38What is the Network Shared printing?
- 39I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41When I print images, the quality is not good (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44I get a TS error when trying to print on a wireless network.
- 45Open the Status Monitor (Windows)
- 46Delete print jobs from the print queue.
- 472-sided Disable or 2-sided Disabled
- 48Toner Ended
- 49Cannot Detect
- 50Size Error DX or Size Error 2-sided