FAQs & Troubleshooting
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181 Results
- 1Reset Your Brother Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4Hollow print
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Toner set
- 7Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 8The printer status is Offline or Paused.
- 9(Video) Paper is Jammed in the Paper Tray
- 10Curled or wavy
- 11Cannot print after a Windows 10 update (June 2020)
- 12The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 13What kind of envelopes and labels are recommended for printing?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16I cannot print from my computer via USB.
- 17Lines across the page
- 18A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Combine multiple scanned documents into a single file with PaperPort™
- 23Delete print jobs from the print queue.
- 24Printing/ Scanning with a mobile device
- 25How to identify your Operating System (OS).
- 26Self-Diagnostic
- 27Drum !
- 28When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 29What can happen if the wrong paper is used in your machine.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33(Video) 2-sided Disable or 2-sided Disabled
- 34White spots or black spots at 94 mm (3.7 in.) intervals
- 35Clean the Scanner
- 36White lines down the page
- 37Replace Drum
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Brother iPrint&Scan cannot find my Brother machine (macOS)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 46Load Paper in the Paper Tray
- 47Media Type Mismatch or Media Mismatch
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50Open the Control Panel (For Windows)