FAQs & Troubleshooting
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306 Results
- 1What is Brother iPrint&Scan?
- 2Clean the scanner to improve the copy or fax quality (video instructions available)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6What driver package format is supported by my Linux distribution?
- 7Adjust color settings by using the custom setting in the printer driver
- 8Replace Drum
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Out of Memory
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Wrinkle
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Curled or wavy
- 20Drum Stop
- 21The printer status is Offline or Paused.
- 22Jam MP Tray
- 23Clean the inside of the machine (video instructions available)
- 24White spots or hollow print
- 25Delete print jobs from the print queue.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Can I print from or scan to Android™ Smartphone?
- 29Toner scatter or toner stain
- 30Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35Jam Inside
- 36Turn the Toner Save mode on or off
- 37Can I print on transparencies e.g. for overhead projectors?
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39I keep getting the error message "Authenticate Err (Authentication error)".
- 40Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 41I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43Poor fixing
- 44What is the recommended paper?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47Open the Status Monitor
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?