FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5Printouts have wrinkles.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Duplex (two-sided) scan
- 11What is Brother iPrint&Scan?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The printer status is Offline or Paused.
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Tips for copy/scanning and preventing document jams
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18How do I turn off/on the Toner Save Mode?
- 19Adjust color settings by using the custom setting in the printer driver
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 21White lines or bands or ribbing appear across the page.
- 22White spots or hollow print appears.
- 23Spots are printed at 75mm.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25How do I replace the belt unit?
- 26White streaks or bands appear down the page.
- 27What driver package format is supported by my Linux distribution?
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30How do I replace the waste toner box?
- 31The image is ghosted.
- 32Nothing is printed on the page or some colors are missing.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 36Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 37Printouts have toner scatter or toner stain.
- 38How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 39How do I install the Optional Tray Unit?
- 40Delete print jobs from the print queue.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Scan and save a document in PDF format (Scan to File)
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45Colored lines appear across the page.
- 46Can I print from DOS applications?
- 47Vertical colored streaks or bands appear on the page.
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.