FAQs & Troubleshooting
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273 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Drum
- 3Replace Toner
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Load paper in the paper tray
- 6The printer status is Offline or Paused.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Print on both sides of the paper (2-sided/duplex Printing).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Replace WT (waste toner) Box
- 14Wrinkle
- 15Replace Fuser
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Turn the Toner Save Mode on or off.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Curled or wavy
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Document Jam
- 25Replace Belt
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27What is Brother iPrint&Scan?
- 28I keep getting the error message "Authenticate Err (Authentication error)".
- 29No Paper
- 30Drum Error (Drum!)
- 31Print a document securely using the Secure Print feature (Windows)
- 32Adjust color settings by using the custom setting in the printer driver
- 33"Offline" appears on the Status Monitor.
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Smudges on printed pages (Poor fixing)
- 37Jam 2-sided
- 38Configure and use the Scan to Network feature (For Windows)
- 39Set the Brother machine to prevent public access to certain features
- 40Replace PF Kit xx
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42The color of your printouts is not what you expected
- 43Protect your Brother machine against unauthorised access over the network
- 44Delete print jobs from the print queue.
- 45No Tray
- 46Carry out calibration to improve the color density
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48Color misregistration
- 49What is the recommended paper?
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).