FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Turn the Toner Save Mode on or off.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Print on plain paper or bond paper from the Manual feed slot
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Adjust color settings by using the custom setting in the printer driver
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The printer status is Offline or Paused.
- 17Scan and save a document in PDF format (Scan to File)
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Can I print from or scan to Android™ Smartphone?
- 25What driver package format is supported by my Linux distribution?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28Can I print from DOS applications?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Protect your Brother machine against unauthorised access over the network
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38The paper is skewed when it's printed.
- 39Print on envelopes, labels or thick paper from the Manual feed slot
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Can I print on transparencies e.g. for overhead projectors?
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Printouts have wrinkles.
- 47What can happen if the wrong paper is used in your machine.
- 48Change the printer driver settings (Windows/macOS)
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.