FAQs & Troubleshooting
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297 Results
- 1Replace Drum
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8What is Brother iPrint&Scan?
- 9Replace Toner
- 10Can I print from or scan to Android™ Smartphone?
- 11I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 12Jam Tray 1 / Jam Tray 2
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Print both sides of paper or a booklet automatically
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Jam Duplex
- 21Jam Inside
- 22Replace Fuser
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Replace PF Kit xx
- 25Jam Rear
- 26What kind of memory can I use?
- 27Print on labels and envelopes from the MP tray.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32The printer status is Offline or Paused.
- 33Jam MP Tray
- 34Wrinkles or creases
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38No Paper
- 39White lines across the page
- 40Gray background
- 41Easy Scan to E-mail
- 42I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43Cover is Open
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Replace Laser
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48Curled or wavy
- 49"Offline" appears on the Status Monitor.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.