FAQs & Troubleshooting
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278 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print on labels and envelopes from the MP tray.
- 9Wrinkles or creases
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 12When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 13Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Protect your Brother machine against unauthorised access over the network
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Print a web page from iPrint&Scan when using an Android™ mobile device.
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25Can I print from DOS applications?
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32How to load numbered checks or forms in the paper tray?
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Gray background
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Hollow print
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Delete print jobs from the print queue.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Toner specks
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46All black
- 47The paper is skewed when it's printed.
- 48Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50How do I clear the message "Document Jam" from the LCD display?