FAQs & Troubleshooting
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278 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2What is Brother iPrint&Scan?
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I'm using Macintosh. What is the PreScan option used for?
- 5Scan and save a document in PDF format (Scan to File)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Faint
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Toner specks
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25What is a "Generic PCL Driver"?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29White spots or black spots at 3.7 in. (94 mm) intervals
- 30How do I clear the message "Jam Duplex" from the LCD?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36How to identify your Operating System (OS).
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39Line across the page
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41Clear vertical lines or streaks that appear in the copies I made
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Pre-Required Procedures (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Windows 10 Support Information
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.