FAQs & Troubleshooting
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212 Results
- 1How do I clear paper jams at the back of the machine?
- 2How to identify your Operating System (OS).
- 3I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 4I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 7How to load numbered checks or forms in the paper tray?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10How do I clear the message "Jam Duplex" from the LCD?
- 11What driver package format is supported by my Linux distribution?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The printer status is Offline or Paused.
- 15Can I print from or scan to Android™ Smartphone?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Change the printer driver settings (Windows/macOS)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19How do I clear the message "Document Jam" from the LCD display?
- 20What is a "Generic PCL Driver"?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Is my Brother machine compatible with Windows Vista?
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31White lines down the page
- 32Ghost
- 33"Offline" appears on the Status Monitor.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35Scan and save a document in PDF format (Scan to File)
- 36Can I print from DOS applications?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Can I use AirPrint with my Brother machine?
- 39The paper is skewed when it's printed.
- 40Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42What kind of memory can I use?
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Wrinkles or creases
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47White spots or black spots at 3.7 in. (94 mm) intervals
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49How do I clear paper jams inside the machine?
- 50How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?