FAQs & Troubleshooting
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262 Results
- 1What is Brother iPrint&Scan?
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Scan from the Brother iPrint&Scan application using Windows Phone.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26How do I clear the message "Paper Jam Back" from the LCD display?
- 27How do I install the Optional Tray Unit?
- 28How do I print an envelope from my computer?
- 29All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Pre-Required Procedures (Linux)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36How to identify your Operating System (OS).
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43My envelopes are jamming. What can I do?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How do I clear the message "Paper Jam Inside" from the LCD display?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48Replace the toner cartridge
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50How to scan a document from a Windows application?