FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9How to identify your Operating System (OS).
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Can I print from DOS applications?
- 12What can happen if the wrong paper is used in your machine.
- 13What driver package format is supported by my Linux distribution?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 19I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21The printer status is Offline or Paused.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24How do I install additional memory?
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Functions supported in the Windows 7 built-in drivers
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33What kind of memory can I use?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Print the Network Configuration page
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 40How can I clear the "PLS OPEN COVER" error message on LCD?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Delete print jobs from the print queue.
- 43The paper is skewed when it's printed.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48Scan a document using "Scanner and Camera Wizard" in Windows XP
- 49I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?