FAQs & Troubleshooting
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187 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What is a "Generic PCL Driver"?
- 7Cannot print after a Windows 10 update (June 2020)
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13I installed scan-key-tool, but it does not work. (Linux)
- 14Why does the display read "Cover Open"?
- 15My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 16How to identify your Operating System (OS).
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 19I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24Command List of brscan. (Linux)
- 25Uninstall printer drivers (Linux)
- 26Pre-Required Procedures (Linux)
- 27The printer status is Offline or Paused.
- 28Functions supported in the Windows 7 built-in drivers
- 29The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31What is UPnP and SSDP?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Configure the Scan to Email Feature (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38I can print but cannot scan via network. (For Windows)
- 39The machine does not print anything.
- 40My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 41Replace the toner cartridge.
- 42To install the printer driver easily using a tool. (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I cannot print from my computer via USB.
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot print from my computer via network. (For Macintosh)
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)