FAQs & Troubleshooting
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247 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4How do I clear the message "PAPER JAM" from the display?
- 5How do I load paper?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9What is the BRAdmin Professional software used for?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I know which side up my photo paper should be in the tray?
- 12Set up your Brother machine on a wireless network.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can I print from or scan to Android™ Smartphone?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21Can I use AirPrint with my Brother machine?
- 22Discover the MAC address of the Brother network card
- 23How do I clear Machine Error 46?
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27Where can I get FaceFilter Studio and what can I do with this application?
- 28I cannot remove red-eye.
- 29Can third party ink be used to refill the ink cartridges?
- 30One or more of my colors are not printing (blank). What can I do?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Where is the USB port on the machine?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 35Check the firmware version.
- 36I cannot make borderless prints.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 43Is my Brother machine compatible with Windows Vista?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50How to identify your Operating System (OS).