FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Can I print using only the black ink cartridge when the Color cartridges have run out?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8How do I clear Machine Error 46?
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12Protect your Brother machine against unauthorised access over the network
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17How do I factory reset the print server?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19All print jobs are aborted and nothing is printed. (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27One or more of my colors are not printing (blank). What can I do?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29What is the BRAdmin Professional software used for?
- 30Large characters are printed incorrectly. (Linux)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36The keys on the control panel do not respond.
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Print command (LPR) (Linux)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.